Terms & Conditions

Motizil e-Bazar (“the Marketplace”, “we”, “us”) is an online marketplace operated by Vautour Services Ltd, a company registered in Mauritius. The Marketplace connects buyers and independent sellers based in Mauritius and provides the website, product listings, messaging and online payment facilities through which purchases are made.

Vautour Services Ltd is not the seller of any products listed on the Marketplace. Products are sold by independent sellers, who are fully responsible for what they sell, the accuracy of their listings, and the delivery of their items. We provide the platform and take a commission on each sale.

You must be at least 18 years old to open a shop or place an order. By creating an account, you confirm that the information you provide (including your name, email address and phone number) is accurate and belongs to you.

One person may hold one account and operate one shop. You may not create accounts on behalf of others or use another person's account without permission.

You are responsible for keeping your login details confidential and for all activity that happens under your account. Tell us as soon as possible if you believe someone has accessed your account without permission.

We may suspend or remove an account, or a shop, if we believe it is being used for fraud, for selling prohibited or illegal items, to harass other users, or in breach of these terms.

By opening a shop you confirm that:

• You are legally allowed to sell the products you list, and you hold any licences or registrations required under Mauritian law.
• Every listing you create is accurate: the photo(s) show the real item, the description is honest, and the price is what the buyer will actually pay.
• You own, or have the right to use, all photos and text you upload. Do not copy other sellers' photos or descriptions.
• You will honour each order you accept, dispatch the item within the timeframe you promise, and deliver it in good condition.
• You will respond politely and promptly to buyer messages received through the Marketplace.

All business must happen on the Marketplace. Every sale must be arranged and paid for through the website. Sellers may not take buyers off the platform to deal directly — whether by phone, messaging apps, cash payment or any other channel — and may not share contact details or payment links in listings or messages for that purpose. Doing so results in a permanent ban of the shop and the account, with no appeal.

Sellers are responsible for quality, packaging, handover and any returns, refunds or disputes relating to their products. The Marketplace does not offer postal or courier delivery: the buyer either collects the item from the seller or the seller delivers it to the buyer, as chosen at checkout.

Sellers may edit their listings (title, description, price and photos) at any time while an item is active. Listings for items that have been sold must be marked as sold; a sold item cannot be relisted for a different purchase already paid for.

The following may never be listed or sold on the Marketplace, and listings that mention them are blocked automatically:

• Illegal drugs and controlled substances, including cocaine, heroin, meth and cannabis;
• Pharmaceutical drugs, prescription medicines and other medical products;
• Cigarettes, tobacco products and vaping products;
• Alcohol of any kind;
• Weapons, ammunition and explosives;
• Counterfeit goods and items that infringe someone else's intellectual property;
• Stolen goods;
• Any other item whose sale is illegal in Mauritius, or which we reasonably consider unsafe, misleading, offensive or inappropriate for the Marketplace.

Automated checks block listings containing these terms, but they cannot catch everything. Deliberately disguised listings may still be reported and removed, and the seller's shop may be suspended. Buyers who suspect an illegal or counterfeit listing should report it to us.

When a buyer completes a purchase, the Marketplace deducts a commission of 15% of the item price. The remaining 85% belongs to the seller and is the seller's payout. The commission is calculated automatically for every order and cannot be changed by sellers or buyers.

Payments are processed by a third-party payment provider in Mauritian rupees (MUR). Card details are handled entirely by the payment provider — we never see or store your card number.

Funds from each sale are collected by the Marketplace first, after which the seller's payout is released to the seller according to the payout method the seller has registered in their shop settings. Payout timing depends on the payment provider's settlement period.

When you place an order you agree to pay the full listed price in MUR, provide accurate delivery details (name, phone, address), and accept delivery of the item you ordered.

Before paying, review your order summary carefully — the item, the price and the delivery details. Once a payment has been made, it is recorded against that order.

Protect yourself: keep all business on the website. Only orders arranged and paid for through the Marketplace are recorded and covered by these terms. If a seller asks you to pay or deal outside the site — by phone, messaging apps, cash or any other channel — decline and report it to us. Sellers who do this are permanently banned, and off-platform deals are entirely at your own risk.

An order is confirmed when your payment is successful. There is no postal or courier delivery on the Marketplace: at checkout you choose either to collect the item from the seller or to have the seller deliver it to you. In both cases the item must be handed over within 5 working days of payment. The seller contacts you through the Marketplace chat to arrange the time and place.

If an item never arrives, arrives damaged or is materially different from its listing, contact the seller through the Marketplace chat first. If it cannot be resolved, contact us at the address in section 15 with your order details and we will look into it between you and the seller.

Refunds, where due, are processed through the same payment method used for the purchase. A refunded sale's commission is also returned.

Chat is provided so buyers and sellers can discuss orders. Messages you send are visible to the other participants in that conversation and, where necessary, to our team for safety and support purposes.

You must not use chat to harass, threaten or defraud anyone, to send spam, to conduct payments outside the Marketplace, or to share content that is illegal, obscene or infringes others' rights. Messages that breach these rules may be hidden and the responsible account suspended.

Do not share your card details, passwords or other sensitive information in chat. We will never ask for them there.

You keep the rights to the photos and text you upload, but you give us a non-exclusive licence to display them on the Marketplace for the purpose of showing your listings and operating the service. You confirm you have the right to grant this licence.

The AI writing assistant ("Write it for me") creates draft titles and descriptions from your notes and photos. You are responsible for reviewing and correcting any text before publishing it — the description must still be honest and accurate.

We may remove content that breaches these terms or the law, and may edit or remove listings that mislead buyers.

We may suspend a shop, hide a listing, close an account or lock a conversation if we reasonably believe there has been a breach of these terms, suspected fraud, prohibited items, repeated buyer complaints or a risk to other users.

Sellers can contact us to ask for the reason and to resolve the issue. Where a suspension is in error, we will restore the shop or listing.

We collect the information needed to run the Marketplace: account details, shop details, listings, orders, chat messages and payment status. Delivery details are shared with the seller of your order so they can deliver it.

Sellers may only use buyer contact details to fulfil that order and must not store them or use them for marketing. We do not sell personal data to third parties.

You may request access to, or deletion of, your personal data by contacting us.

The Marketplace is provided “as is”. We aim to keep it available at all times, but we do not promise it will be uninterrupted or error-free, and we may change, suspend or withdraw any part of the service.

We may update these terms from time to time. Significant changes will be announced on the site. Continuing to use the Marketplace after a change means you accept the updated terms.

Because sellers sell independently, we are not responsible for the quality, safety, legality or delivery of the products listed. Nothing in these terms removes rights you may have under Mauritian consumer law that cannot be excluded.

To the extent permitted by law, Vautour Services Ltd is not liable for indirect or consequential losses, lost profits, or losses arising from another user's actions. Our total liability for any claim connected with the Marketplace is limited to the commission we received on the order concerned.

These terms are governed by the laws of Mauritius. Questions, complaints and reports can be sent to us using the support chat, or in writing to Vautour Services Ltd at its registered office in Mauritius.

Last updated: September 2026.